For Hong Kong customers, after placing an order successfully and making full payment, the goods will normally arrive and be shipped to you in 2-3 weeks via SF Express paid by receiver. Customers are required to pay for the shipping cost upon collection of the goods. Hong Kong customers can enjoy free SF Express shipping upon purchase of HKD1000 or above. Placing an order means you agree with the product arrival time and shipping method.

For overseas customers, after successfully submitting the order and making the full payment, the goods will be shipped from Hong Kong in around two to four weeks (depending on the actual supply and logistics). The goods will be delivered to you in around 2-3 weeks after we ship (actual delivery time depends on logistics and varies for different countries). In case of delay, you will be informed as soon as possible. Customers are required to pay for the shipping cost before we ship out the goods. NO free shipping will be provided. Please contact us for shipping cost quotation for different countries.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

FPS轉數快

Bank transfer ​銀行轉賬 (恒生銀行Hang Seng Bank & 中國銀行 Bank of China)

信用卡 Credit card

Payme

支付寶香港 AlipayHK

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For Hong Kong customers, all goods will be delivered via SF Express paid by receiver. Customers are required to pay for the shipping cost upon collection of the goods. Hong Kong customers can enjoy free SF Express shipping upon purchase of HKD1000 or above. Placing an order means you agree with the product arrival time and shipping method.

For overseas customers, overseas shipping is mainly fulfilled via Hong Kong Post, which is the most economical shipping method. Please contact us for shipping cost quotation. Customers need to pay for the shipping cost before we ship out the goods. NO free shipping will be provided. 

Yes, we do. Please contact us via Whatsapp +852 59981488 for order.

i. Overseas shipping to countries e.g. USA, Canada, UK and Australia is available. As shipping cost depends on the product size and weight and varies for different countries, please contact us for shipping cost quotation and more details. Customers are required to pay for the shipping cost before we ship out the product(s). NO free shipping will be provided.

ii. ​For overseas customers, you can pay via credit card. You will also be responsible for all the customs related issues including import duties and taxes of your shipment once the shipment arrives in your country.

iii. Orders from Macau and Taiwan will be fulfilled by SF Express paid by receiver. Taiwan customers need to provide ID number for shipping authentication. NO free shipping will be provided.

i. Refund:

• After successfully submitting the order and making full payment, the procurement process will begin, and no refund request will be entertained.
• Product arrival time may be delayed due to logistics, availability of products and other unpredictable factors. Refunds or cancellation of orders due to delays in delivery will not be entertained.
• Refunds or cancellation of orders due to product defects will not be entertained.
• All requests for refunds or returns of products will not be entertained.
• All goods are 100% authentic (Some may be made in China).
• If the product(s) is unfortunately out of stock, a full refund will be issued.
• Browniac Line Friends Shop reserves the right of final decision.

ii. Return and exchange:

• All products are subject to strict quality inspections before they are shipped, therefore no return or exchange requests will be entertained.
• Goods will be packed carefully and properly before shipment. However, there is no guarantee that the products will be intact during transportation. Buyers need to bear all the transportation risks.
• Return and exchange due to product defects will not be entertained.
• There is no maintenance or return service for all products.
• Goods will not be returned or exchanged once shipped.
• All goods are 100% authentic (Some may be made in China).
• Browniac Line Friends Shop reserves the right of final decision.